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Our online privacy policy
 Visiting our information sites
Using our Internet transaction services
Cookies
Email comments, questions or responses
Responding to games, contests or surveys
Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way we do business with you within TD Bank Financial Group, whether over the Internet, on the telephone or at our branches and offices.
We developed our Privacy Code brochure to inform you of our policy on privacy and tell you about the ways we ensure that your privacy and the confidentiality of your information are protected.
Many of you have questions about how we are handling the information we obtain from you when you visit our websites. This online privacy policy will answer your questions about the information we collect when you visit a TD Bank Financial Group website, and how we use it.
Visiting our information sites
When you go directly to the information portion of our websites and move from page to page, read pages or download content onto your computer, we learn which pages are visited, what content is downloaded, and the address of websites that you visited immediately before coming to our websites. However, none of this is associated with you as an individual. It is measured only in aggregate.
We use this information to find out how many people visit our websites and which sections of the sites are visited most frequently. This helps us to know what type of information is most useful to you so that we can improve our websites and make it easier for you to access information. We record the statistical information on the numbers of visitors to our websites, but no information about you in particular will be kept or used.
Using our Internet transaction services
When you register for one of our Internet transaction services, such as EasyWeb, we compile a profile of you for that service (e.g. name, address, account numbers, login ID, etc.). Each time you use our Internet services, we collect your login ID, information about the transactions that you complete and the informational pages of the web that you visit while using the service.
We use your profile in responding to your enquiries on the service. We use your login ID to identify you as a user of the service. We use the transaction information in the aggregate to assess and improve the service.
We use specific transaction information for servicing purposes (e.g. billing). We use both your transaction information and the informational pages of the website that you have visited to determine your financial needs so that we can offer other TD Bank Financial Group products and services to you.
Cookies
A cookie is a small file containing certain pieces of information that a website creates when you visit the site. It can track how and when you use a site, which site you visited immediately before, and it can store that information about you.
There are two common types of cookies, "session cookies" and "persistent cookies". Session cookies store information only for the length of time that you are connected to a website - they are not written onto your hard drive. Once you leave the website, the originator of the cookie no longer has the information that was contained on it.
TD Bank Financial Group uses session cookies as an additional security feature for its online services. For example, when you login to any web service and are authenticated through your login ID and password, a cookie will store the identification number of your browser. Throughout your session, the cookie acts as a type of digital signature to identify your current session to the web server.
We also use session cookies to track your visits within our site. We use that information to determine the type of information that you are looking for in our site and to improve our site. We use information about the site you visited immediately prior to our site to assess the viability of links to our site that we have created on third party sites.
The information stored in "persistent cookies" is written onto your hard drive and remains there until the expiry date of the cookie. TD Bank Financial Group uses persistent cookies to store non-sensitive information that you are aware of and have agreed to. For example, if you choose the option on our login screen to remember your TD Canada Trust Access Card number or Connect ID for EasyWeb or WebBroker*, the system will remember and automatically input your Access Card number or Connect ID each time you use the service from that PC.
EasyWeb Internet banking also employs two additional "persistent" cookies, designed to deliver a more comfortable online banking experience to you. The first is placed on your computer's hard drive to remember your language preference and ensure you are always presented with EasyWeb Internet banking in the appropriate language. The second is employed to ensure that any online targeted offer which you have already responded to is not presented again each time you login to EasyWeb Internet banking.
All persistent cookies used by EasyWeb Internet banking are encrypted for additional security.
Currently, most browsers do not distinguish between session cookies and persistent cookies. For web services to operate, your browser must be set to accept cookies. If you are concerned about having your browser enabled to accept cookies while you are surfing other websites, we recommend that you enable your browser to notify you when it is receiving a cookie. This gives you the ability of accepting or rejecting any cookie presented by the web server you are visiting.
Email comments, questions or responses
When you send us an email or when you ask us to respond to you by email, we learn your exact email address and any information you have included in the email.
We use your email address to acknowledge your comments and/or reply to your questions, and we will store your communication and our reply in case we correspond further. We will not sell your email address to anyone outside TD Bank Financial Group. We may use your email address to send you information about offers on products and services that we believe may be of interest to you. If you don't want us to contact you by email with offers on products and services, you may tell us so at any time.
If you have asked us to put you on an email mailing list to provide you with certain information on a regular basis, or if we send you information about our offers on products and services by email, you may ask us to remove you from the list at any time (using the unsubscribe instructions provided with each email and on the site where you signed up).
Remember that email sent over the Internet is generally unencrypted. If TD Bank Financial Group requests that you transmit confidential information to us over the Internet when filling out an application online, we ensure that such transmission is encrypted. We recommend that you use caution when forwarding free-format email messages to us and that you do not include confidential information (such as account numbers) in those messages, as they are not encrypted.
Important Information About Preventing Email Fraud: From time to time, fraudulent emails may be circulated to you claiming to have been issued by Canadian banks, requesting customers to verify their personal and/or banking information. Customers are often asked to click on a link in the email that directs them to a pop-up window or modified online banking login page to enter their respective bank's login ID and password.
We will never send email messages to customers requesting confidential information such as passwords or account numbers. Please do not act on any such emails as you may compromise your banking information by following links to a counterfeit Internet site(s).
Responding to games, contests or surveys
When you submit your answers to a game or contest or submit your response to a survey question, we learn your answer or any opinions or information that you volunteer.
We will use your submission for the purpose of awarding a prize in a contest. We use your submission to come up with the game or survey results, and we may publish those results in aggregate on our websites. We may use your response to improve our website or other products or services of TD Bank Financial Group. Based on your response, we may forward information about our offers on products and services that we believe may be of interest to you.
Who can answer your
questions about privacy?
To review your options under the TD Privacy Code, simply visit
any branch or office, or call toll-free:
1-800-430-6095
en français (in French)
1-888-572-8925
(in Cantonese/Mandarin)
1-800-328-3698
TTY (Text telephone for customers who are deaf)
1-1-800-361-1180
or visit our website at
http://www.td.com/
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